Terms & Conditions

Article 1 – General provisions and formation of contract

The term “LEGEND21” refers to the SPRL [limited liability company] E.S.T. MANAGEMENT’s event organisation division.

The term “customer” as used hereafter refers to any person, a natural person or a legal entity, whose purchase or order of services is likely to be used for professional purposes or not.

Unless otherwise specified, or when only consumers are referred to, these terms and conditions shall apply to contracts entered into with all types of customers.

Unless otherwise specified, the term “order” refers to the service provision contract entered into between the customer and LEGEND21, or the subject of this contract.

Unless otherwise specified in our special conditions, our offers are valid for 3 months from the date of issue.

Unless otherwise agreed in writing and accepted by both parties, only the general and special terms and conditions of this quotation, purchase order, delivery note or invoice shall apply.

The customer acknowledges having been correctly informed of the quality and any specific properties of the services ordered.

Article 2 – Purpose

The services offered by LEGEND21 are described in the purchase order signed by the customer. LEGEND21 makes use of external service providers for the parts of the service provided that require permits, licences or specific approval. Only these general terms and conditions shall apply to the relations between the customer and LEGEND21, subject to public policy or mandatory legal provisions.

If the customer forms a direct relationship with one of LEGEND21’s partners, it shall be solely responsible for doing so, and shall not subsequently have recourse against LEGEND21, even if LEGEND21 acted as an intermediary.

Article 3 – Price of services

Our prices are quoted in euros, inclusive of taxes and charges.

Article 4 – Deposit and payment

According to Article VI.47 of the Economic Law Code, the consumer client has the right, within 14 days from the contract date, to withdraw without charge.

Customers shall pay a deposit of 40% of the price of the order upon signature of the quotation or purchase order. This 40% deposit is not refundable if the customer cancels.

The balance of the price will be invoiced one month before the event. Invoices shall be paid in cash terms, upon receipt, or on the specifically agreed due date. In accordance with Article 1254 of the Belgian Civil Code, any partial payment shall be firstly settled against charges, then accrued interest, and finally against the capital sum, notwithstanding the content of any account and any prior interim settlement notified.

Article 5 – Penalty for non-payment – Penalty clause – Interest

If payment is not made of any invoice upon receipt or on its due date, without prior formal notice and as of right, the sum invoiced will be increased by 12% per year, with a minimum of 100 EUR as fixed rate compensation for the loss suffered by LEGEND21.

For non-consumer customers, the Law of 2 August 2002 on measures to combat payment delays in business transactions shall apply. Thus, the interest on the increased sum will be due as of right and without prior formal notice, at the legal rate specifically applicable to business transactions in force on the due date of the invoice, without prejudice to application of Article 6 of the aforementioned law, in order to compensate LEGEND21 for all the recovery costs, including the costs and fees of lawyers and technical consultants, that it may have incurred.

Article 6 – Communication of the customer’s contact details

It is the customer’s responsibility to send LEGEND21 the accurate contact details required for invoicing. The customer must notify LEGEND21 of any change to these details.

Article 7 – Cancellation

  • Cancellation by the customer

In the event of cancellation by the customer, the 40% deposit is not refundable, even if the cancellation took place more than one month before the event.
In the event of cancellation by the customer less than one month before the event, the balance of the price is not refundable

  • Cancellation by LEGEND21

LEGEND21 reserves the right to cancel the event if the participation quota is not attained.
Only payments made by the customer will be refunded; no additional compensation will be payable.

Article 8 – Insurance

With regard to organisation of travel, the necessary insurance will be taken out by the external service providers. The customer is free to take out additional insurance, for example to cover the risk of cancellation. LEGEND21 shall not be held liable for ineffective cover or lack of cover by the customer.

Article 9 – Force majeure

In the event of force majeure, LEGEND21 reserves the right to suspend any order in progress, without any compensation being due to the customer. Although this list is not exhaustive, accidents, strikes, fire, state or war or any other event that might impede or seriously interrupt the operation of our company or transport, shall be considered cases of force majeure.

Article 10 – Nullity of a clause

Nullity of one clause in these terms and conditions shall not affect the validity of the other clauses. In this case, the customer undertakes to negotiate with LEGEND21, in good faith, the conclusion of a new clause that will pursue the same objective as the invalid clause and that will, insofar as possible, have equivalent effect in order to re-establish the contractual balance. These conditions shall apply subject to any legal provisions that offer greater protection to consumers.

Article 11 – Amendments to the General Terms and Conditions

Any agreement between the parties which differs from these general terms and conditions must be recorded in writing in the special conditions of the order, or expressly recorded in any other written document duly signed by both parties. Neither party may avail itself of any verbal or tacit amendments to these general terms and conditions.

Article 12 – Protection of privacy

Customers’ personal data is processed in order to perform the contract, administer customers, promote and develop LEGEND21’s products and services, and prepare personalised information and direct marketing campaigns, including via electronic mail. At all times, customers are entitled to access, control and correct their personal data free of charge. Customers may object, on request and free of charge, to processing of their personal data for direct marketing purposes.

Article 13 – Applicable Law and Competent Jurisdiction

Any disputes concerning the interpretation or performance of the order shall be subject to the jurisdiction of the Courts in the region of Liège. Only Belgian Law shall apply.

Article 14 – Reservations made via the website

When making a reservation on the www.legend21.eu website, customers acknowledge that they are of legal age to use LEGEND21’s services and website, and acknowledge that they are subject to restrictive legal obligations with regard to its use. Customers acknowledge that they are legally authorised to act on behalf of any person named in a reservation, that they accept the general terms and conditions on their behalf, and that the information they supply is accurate.

Any breach of these terms and conditions may result in cancellation of the reservation or purchase. Payments already made shall be retained by way of compensation. LEGEND21 reserves the right to claim damages if the actual amount of the loss caused by the breach is higher than the sums already paid. LEGEND21 reserves the right to subsequently refuse access to the corresponding product or travel service for the customers concerned.

Customers are responsible for their activities on the website (including financially) and also for any possible use of their username and password by other persons.